Terms and Conditions

Welcome to SA Solar & Battery Co!

These terms and conditions outline the rules and regulations for the use of SA Solar & Battery Co's Website, located at https://sasolarbattery.com.au.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use SA Solar & Battery Co if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing SA Solar & Battery Co, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, SA Solar & Battery Co and/or its licensors own the intellectual property rights for all material on SA Solar & Battery Co. All intellectual property rights are reserved. You may access this from SA Solar & Battery Co for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from SA Solar & Battery Co

• Sell, rent, or sub-license material from SA Solar & Battery Co

• Reproduce, duplicate or copy material from SA Solar & Battery Co

• Redistribute content from SA Solar & Battery Co

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. SA Solar & Battery Co does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of SA Solar & Battery Co, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, SA Solar & Battery Co shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

SA Solar & Battery Co reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant SA Solar & Battery Co a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of SA Solar & Battery Co; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to SA Solar & Battery Co. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of SA Solar & Battery Co's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

QUOTE & INSTALLATION TERMS AND CONDITIONS

1. Structure of the Quote

• Exclusively a Quote: This document constitutes a quote only. It does not represent a binding contract or a formal proposal until it is explicitly accepted by the Customer in writing and subsequently confirmed by our operations team.

• Validity Period: Unless explicitly stated otherwise on the face of the quote, this pricing is valid for thirty (30) days from the date of issue. Prices may vary after this period due to fluctuating material costs, wholesale equipment pricing, or government rebate changes.

2. Workmanship Warranty vs. Out-of-Scope Service

• 5-Year Workmanship Warranty: We provide a comprehensive 5-year workmanship warranty from the date the system is commissioned. This covers the physical installation, electrical wiring, and structural mounting directly executed by our technicians.

• Out-of-Warranty Service Fee: Any service calls, fault investigations, or maintenance requests falling outside the explicit scope of our 5-year workmanship warranty will be charged at our standard service rate of $140 per hour, per person (GST inclusive), plus the cost of any necessary materials.

• Manufacturer Warranty Callouts: Equipment and product warranties (including inverters, batteries, and solar panels) are held directly with the respective manufacturer. If a component fails and requires an on-site callout, diagnostics, removal, or re-installation, these labor costs are not covered by our workmanship warranty. Manufacturer warranty callouts will be billed at our standard $140 per hour, per person rate unless the manufacturer explicitly covers our third-party labor costs.

• Remote Travel Fees: Properties located outside our standard metropolitan service radius will incur travel fees. For out-of-warranty service or maintenance calls, travel expenses, vehicle mileage, and technician transit time will be quoted separately or added directly to the service invoice.

3. Scope of Standard Installations

To maintain transparent, competitive pricing, all quotes are calculated based on a "Standard Installation" profile. Any site configurations falling outside these parameters will require a variation.

3A. Standard Solar Installation Includes:

• Single-storey roof access with a roof pitch under 30° using standard corrugated iron/tin or standard concrete tiles.

• Splitting solar panels across a maximum of two (2) separate roof orientations (strings/arrays).

• A clear, unobstructed cable and conduit run from the solar array to the main switchboard up to a maximum of 15 linear meters (lm).

• Installation of the solar inverter within 3 meters of the main switchboard.

• Standard grid connection assuming compliant, safe, and pre-existing electrical infrastructure.

3B. Standard Battery Installation Includes:

• Installation of the battery unit on a structurally sound, level concrete ground pad or a compliant brick/concrete wall directly adjacent to the main switchboard.

• Configuration of up to three (3) essential backup circuits (unless explicitly itemized otherwise in the custom quote scope).

• Clear, unobstructed conduit and cable pathways between the battery, inverter, and switchboard up to a maximum of 15 linear meters (lm).

4. Variations, Exclusions & Day-of-Install Additions

The Customer acknowledges that this quote is prepared based on initial site notes, customer descriptions, and digital aerial surveying. Physical site conditions discovered upon a hands-on inspection on the day of installation may require variations to price and scope.

4A. Mandatory Installation Additions

Should our installers discover site defects, safety hazards, or regulatory non-compliance on the day of installation that must be rectified to legally or safely complete the scope of work (e.g., degraded switchboards, hidden asbestos, un-bonded consumer mains, structurally compromised rafters, or mandatory compliance upgrades):

• These works will be presented to the Customer as a mandatory quote variation on the day.

• Restocking Fee: If the Customer refuses to accept the mandatory additions required to complete the installation safely and legally, the installation will be aborted. A restocking and cancellation fee equivalent to 10% of the total quote value will be charged to the Customer to cover logistics, engineering, and scheduling losses.

4B. Recommended Installation Additions

Should our installers suggest performance-optimizing or safety-enhancing upgrades that are highly encouraged but not legally mandatory to complete the core installation:

• These will be presented to the Customer on the day as optional additions.

• Signed Waiver Required: If the Customer chooses not to accept these recommended additions, we require a signed waiver acknowledging that professional advice was provided and rejected, completely indemnifying us against any subsequent performance drops, system inefficiencies, or related structural/electrical issues.

4C. General Exclusions (Not Accounted for in Standard Quotes)

Unless explicitly itemized as a line item on your quote, the following items, materials, and infrastructure conditions are completely excluded and will result in additional charges on the day of install:

• Roof Types & Materials: Installation on premium, fragile, or complex roof materials—including Terracotta tiles, slate, decramastic roofs, or materials containing asbestos—is strictly excluded.

• Steep Roof Pitch: Any roof area featuring a pitch over 30° that requires specialized fall-protection setups, roof anchors, or harness rigging.

• Multi-Storey Access: Any property exceeding a single storey (e.g., two-storey, three-storey, or split-level homes) requiring specialized long-reach ladders, scaffolding, or edge protection.

• Extended Cable Runs: Any total cable and conduit run between system components that exceeds 15 linear meters (lm).

• Battery Fireproofing: The supply and installation of specialized non-combustible backing or fire-rated barrier walls required by Australian standards when a battery backs onto an active living space.

• Mechanical Protection (Bollards): The supply, core-drilling, and installation of safety impact bollards if a battery is positioned in a designated vehicle transit zone (e.g., garages, carports, driveways).

• Remote Travel Surcharges: Any installation site located beyond a 1-hour drive radius from the Adelaide CBD (calculated via Google Maps). This will incur a travel surcharge to cover highway transit time, vehicle mileage, and overnight team allowances where applicable.

• Infrastructure Upgrades: Switchboard upgrades, smart-meter links, replacing obsolete ceramic fuses with compliant circuit breakers, or rectifying pre-existing sub-standard electrical consumer wiring.

• Civil & Specialized Works: Trenching, concrete cutting, complex underground wire runs, or the removal and disposal of hazardous materials (e.g., asbestos) discovered mid-installation.

5. Customer Obligations

• Internet Connection: For system monitoring, remote diagnostics, and performance optimization, the Customer is entirely responsible for providing and maintaining a stable, compatible internet connection (Wi-Fi or hardwired ethernet) at the installation location. System tracking dropouts due to local internet failures or router modifications do not constitute a system or workmanship fault.

• Site Access: The Customer must ensure safe, clear, and convenient access to the roof space, switchboards, and all necessary internal pathways for our installation team on the scheduled day.

By accepting your quote, you acknowledge that you have read, understood, and agreed to be bound by these Quote and Installation Terms and Conditions.